Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note order processing times are separate from the shipping times you see at checkout. 

We will provide an update to shipping times for potential delays due to high volume of orders, postal service problems, weather, and other issues that are outside of our control. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at namaste@koppen.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please refer to our return policy here.  

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

In the event that your order arrives damaged in any way, please email us as soon as possible at namaste@koppen.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at namaste@koppen.co